Privacy Policy

At https://www.gtphydroponics.co.uk (“GTPHydroponics”, “we”, “us”, “our”) know that your privacy is of the utmost importance and we would like to give our thanks for your trust. Your personal information (hereafter referred to as “information”) is important to us. This privacy policy covers information collection and its use on https://www.gtphydroponics.co.uk.

Who We Are

Business Name: GTPHydroponics
Registered Address: 10 Second Drove, Fengate, Peterborough, PE1 5XA
Company Number: 11182344

Data Controller

For all queries regarding this privacy policy, please write to:
Data Controller, GTPHydroponics, 10 Second Drove, Fengate, Peterborough, PE1 5XA.

Web Server Log Information

We use third party server based in the United Kingdom to host https://www.gtphydroponics.co.uk. Your IP address is automatically logged in addition to pages visited, date and time of visit, the URL which referred you, your browser version, operating system and device.
Our hosting provider logs and stores information for security and network performance reasons. This includes to detect cyber attacks, distribution of malicious code, and suspicious or unusual activity. Unless under extenuating circumstances, such as investigating suspected criminal activity, we do not make, or allow our third party web hosting provider, to use your information contained in server logs to attempt to identify you.

Information We Collect

The information you explicitly provide to us e.g. your name, address and email address, are used so we can return enquiries, process orders, deliver products, process payments, and communicate information to you such as the status of your order, products, services, newsletters, promotional material and website updates.
Your information assists us in delivering our services, improving our services, prevent fraud or website abuse, and when applicable to enable third party postal services to deliver on our behalf.
When you create a GTPHydroponics account or provide information via telephone, mail, e-mail or fax, all information received is stored securely. This includes personal details such as name, address, phone number and your email address.
When you purchase a product, additional information is collected such as your credit or debit card number and card expiration date for the sole purpose of processing payments. You may also be required to provide your PayPal account information if you choose to use PayPal as a payment method. Payment information is not stored or accessed by us, it is used and transmitted using secure encryption via the payment gateway provider.
If you choose to have items delivered to another individual or address, we will also collect their name, phone number, email address and mailing address. We will use this information to send the items you have ordered to the selected individual and/or address. This information will be stored within the address section of your GTPHydroponics account so that you may use it again for future orders. This information will also be securely stored within our records so that we may have access to it for the purpose of assisting you should there be any problems with your order, such as non-receipt of goods.

Social Media (Features), ReCaptcha and Widgets

https://www.gtphydroponics.co.uk includes Social Media features, such as the Facebook Like button; Recaptcha tools to prevent Spam, and widgets, such as the Share this button. These features may set a cookie to enable the feature to function, and may collect information such as your IP address and which page you are visiting on https://www.gtphydroponics.co.uk. These features can be hosted directly on our site or via the feature service provider. Your interactions with these features are governed by the privacy policy of the company providing it.

Public Comments, Reviews and Forums

Our site provides public commenting and reviews on pages on our website, and we may introduce publicly accessible community forums. Any information provided within these features may be read, collected, and used by others who access them, and found by search engines.

Customer Testimonials

We may post customer testimonials on our website which may contain information such as personal identification and a photo. This would only be conducted with the consent of the customer prior to posting.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer devices hard drive via your web browser to help protect your information, collect information to help us understand which products interest our visitors, and make it easier to navigate our website. Most browsers provide Help or Settings within the menu to enable you to prevent your browser from accepting cookies, notify when you receive a new cookie or disable cookies altogether. We do not link the information stored in cookies to any information you provide whilst using our website. We do not have access or control over cookies by third parties.

Does GTPHydroponics Share the Information It Receives?

We value your information and your right to privacy. We are not in business to sell, share or give away your information. The information we collect from our customers is intended to improve customer services and conduct operations. Where information is shared with third parties it is for solely performing functions on our behalf such as for delivering products, processing card payments, or other similar business activity. They are required to access this information to complete their duties, and are only authorised to use the information as necessary to provide their services to us.
By registering for an account or making a purchase, by entering your email address you will be entered onto our customer mailing list to receive order invoices, shipping information, product alerts and/or promotional material including our newsletter. We will always strive to make these emails as relevant and interesting to you as we can but if at any time you would like to be removed from our mailing list you can unsubscribe by emailing us at shop@gtphydroponics.co.uk with a request to be removed.
Under exceptional circumstances, we may disclose your information as required by law when we believe in good faith that disclosure is necessary to protect your safety or the safety of others, protect our rights, respond to a government request or investigate fraud.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified by email of any change of ownership or use of your information, as well as any choices you may have regarding your information.

How Secure is the Information You Hold About Me?

We work to provide a secure website and database and to ensure your information is protected while it is being transmitted. We maintain procedural safeguards to protect the storage and disclosure of your information that is collected. It is very important that you protect your login and password from unauthorised access on the computer you use to access your GTPHydroponics account. Ensure to logout of your account when using a shared computer. GTPHydroponics cannot be held liable for any types of tampering, database errors or fraud.
We follow generally accepted industry standards to protect the information submitted to us once we receive it and during transmission. However, no methods of transmission over the internet or methods of electronic storage can be guaranteed to be 100% secure, therefore we cannot guarantee absolute security.
When you enter sensitive information (such as credit or debit card numbers) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

How Long do you hold information about me?

In accordance with the Value Added Tax Act 1994, we are obligated to keep records for tax purposes on orders for goods and services for a minimum period of six years following the financial year end of when the order was placed.
For enquiries and correspondence, we will retain your information for as long as necessary to resolve your enquiry. Information will be held for no longer than a period of 6 months.
For newsletters and mailing lists, your information will continue to be used for the lifespan of the newsletter or mailing service, after which we delete all information. You can remove yourself from newsletters at any time by using the ‘Unsubscribe’ link at the bottom of any email, at which point your information will be removed and deleted.

Are Children Allowed to Use GTPHydroponics?

No! We are obligated by law to restrict the sale of products to adults aged 18 years and older. If GTPHydroponics believes there is information from a person under the age of 18 years old that has breached our policy, all the account information relating to this person will be deleted immediately.

Access to Your Information

If you no longer desire our services, or if your information changes you may amend, update or delete inaccuracies by making the changes within your account on our website, writing to us at: Controller, 10 Second Drove, Fengate, Peterborough, PE1 5XA, or by emailing us at shop@gtphydroponics.co.uk. We will respond to your access request within 30 days.
To request the removal of your information from anywhere on our website including public comments or community forums, contact us at shop@gtphydroponics.co.uk. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why.
We will retain your information for as long as needed to provide you services or as long as your account is active. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We are required by law to use all reasonable measures to verify your identity should you want to access your information. We do so to protect you and other users from the risks of identity fraud, theft, or unauthorised access to your information. Where we have information stored about you, we will attempt to verify your identity by asking you to confirm particular information. If this information is not sufficient, we may request official certification or documentation.

Links to Other Sites

This website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects information. This privacy policy applies only to information collected by this website.

Privacy Policy Notices and Revisions

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.