Shipping & Returns Policy
UK Mainland Standard 2-3 Days – Fully Tracked (UK Mail): Free
UK Mainland Express 24-Hour – Fully Tracked (UK Mail): £6.95
Scottish Highlands & Other UK Zones (UK Mail): Various Rates
International 5-14 Days – Fully Tracked (UK Mail): Various Rates
All orders placed before 2pm are shipped on the same day.
IMPORTANT: Safe delivery of your package is your responsibility. We ship all orders placed for UK delivery addresses or international orders with tracking on the delivery: we strongly encourage you to track your delivery with the relevant postal carrier using your tracking information provided to you in your order confirmation email to ensure the Product is en route to you. You should also use this tracking information to investigate any suspected loss of Products during the shipping process. If you need to request a tracking number for your order you can notify our Customer Service Team.
If the postal carrier cannot deliver the package to you at the address you provided, it is your responsibility to pick up the package at the local post office or depot, or to call/contact them and have it re-routed. Once a package is shown in tracking as being successfully delivered, we cannot process or reship replacements unless you can provide us with written evidence of non-receipt of your Products.
If you place an order on the Website and decide you want to cancel the order, you must notify our Customer Service Team immediately, where we will endeavour to resolve the issue. However, due to the nature of our shipping processes, cancellations cannot always be guaranteed. In the event that it is not possible to cancel the order before it has been processed, we will endeavour to recover the order and find a suitable resolution.
For domestic orders, it can take up to 10 business days (from date of dispatch) to receive your order. Should you not receive your items in this time frame, you have a right to cancel your order or arrange for a replacement.
For international orders, it can take up to 30 business days (from date of dispatch) to receive your order. Should you not receive your items in this time frame, you have a right to cancel your order or arrange for a replacement.
If you place an order on the Website and decide you want to change the address, you must notify our Customer Service Team immediately, where we will endeavour to resolve the issue. However, due to the nature of our shipping processes, address changes cannot always be guaranteed. In the event that it is not possible to alter the address before an order has been processed, we will endeavour to recover the order and find a suitable resolution.
All packages shipped outside of the United Kingdom may incur extra duty charges. GTPHydroponics is not responsible for any sales taxes, customs duties or other taxes charged by any customs department. To avoid any unexpected charges, please contact the customs organisation in your home country, regarding these policies.
RETURNING FOR REFUND
All items, excluding printed products and services covered by a service agreement, as sold on the GTPHydroponics website (“the Products”) are subject to a seven day cooling off period.
You have a legal right to cancel an order during the seven working day period set out below. This means that, during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order and you are entitled to a full refund of the purchase price of included: unopened and unused products, services which have not been initiated, and tickets for events which are more than 14 days from start. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described below.
This seven working day period begins from the date of the Dispatch Confirmation, or if the Products have already been delivered to you, starting from the day after the day you receive* the Products. To be eligible for a refund you MUST report your request to our Customer Service Team within the seven day period. You may wish to keep a copy of your cancellation notification for your own records.
Upon submitting an eligible request to return items, our Customer Service Team will provide you with instructions on how to proceed. If you are resident in the UK, you will be supplied with a printable free-post label to affix to your package. Unfortunately, we are unable to refund postage costs to UK residents who choose a return postage method other than the free-post returns label we supply. Residents outside of the UK will not qualify for free return postage. Requests for a refund made after the seven day cooling off period (for the purchase price and delivery costs of any Products) may be denied.
*For tracked items, this will be the day that the tracking states “delivered” on the relevant postal carrier’s website.
GTPHydroponics 30-DAY RETURNS
At GTPHydroponics, we offer a “30-Day Promise” on all products. This means that should you be unsatisfied with your GTPHydroponics products for any reason, you may return it within thirty calendar days for a replacement.
You may not return entire GTPHydroponics Kit for replacement and you may not return any additional items you have purchased unless expressly authorised by GTPHydroponics staff. Any items with the GTPHydroponics Kit that are returned to us will not be refunded, replaced or sent back.
If you wish to return your full GTPHydroponics Kit for a refund within the seven day cooling off period detailed in section “Returning for Refund”, you will be entitled to a full refund of the amount paid at the time of purchase, subject to meeting our terms and conditions.
The 30-Day Promise is not available on GTPHydroponics products purchased at other locations or websites other than https://www.gtphydroponics.co.uk.
LIMITED WARRANTIES AND RETURNING FOR REPLACEMENT
In the event of demonstrable defects in the workmanship or materials, GTPHydroponics Products are warranted as follows:
- A warranty is voided if it has been modified or tampered with. Warranties will also be void if Products have not been used by you within their given usage instructions, and without due care by you.
Should you wish to return an item carrying a warranty (as outlined above) (“Warranty Items”) due to fault or defect, you must contact our Customer Service Team as soon as the fault is found. Failure to do so or continuing use of an item that is known to be faulty will void your right to a replacement.
GTPHydroponics reserves the right to refuse any exchange request that does not substantially meet our requirements or terms and conditions.
The warranties set out above are only applicable to products purchased on our Website or from authorised GTPHydroponics retailers. Any product purchased at other locations or websites are not covered by any warranty.
OUR CONTRACT WITH YOU
When you submit an order to us, this does not mean we have accepted your order for the Product. Our acceptance of the order will take place as described below. If we are unable to supply you with the Goods, we will inform you of this and we will not process your order.
The terms and conditions for sale of our Products will become binding on you and us when you are issued with an Order Confirmation email (“the Order Confirmation”) which is your confirmation that we are able to provide you with the Products, at which point a contract will come into existence between you and us.
We shall assign an order number to your order and inform you of it when we confirm the order. Please quote the order number in all subsequent correspondence with us relating to the order.