Terms & Conditions

INTRODUCTION

Welcome to GTPHydroponics. Please take the time to specifically read these terms and conditions and our Privacy Policy, which govern your use and participation of our website.
By accessing and using the https://www.gtphydroponics.co.uk website you accept these terms and conditions in full. Upon placing an order, you signify that you have read these terms and conditions and agree to be bound by them and comply with them in full. If for any reason you do not agree to be bound by these terms and conditions you must not use our website and can contact us for more information. GTPHydroponics reserves the right to amend these terms and conditions at any time without prior notification to customers.

ELIGIBILITY

You represent that you are an adult of the age of 18 years or older and are agreeing to and accepting these terms and conditions. Otherwise, you are prohibited from accessing and using this website and any of its functions, products or services. Any person under the age of 18 years old may not purchase GTPHydroponics products.

PRIVACY

GTPHydroponics is committed to protecting your privacy. Please read our Privacy Policy for full information on how our business gathers, discloses, uses, processes and manages your personal data.

LICENSE TO USE WEBSITE

Unless it is otherwise noted or stated, we: (i) own and operate the Website: and (ii) the intellectual property rights in the Website and all the material contained on the Website. All rights are reserved.
Pages from the Website can be viewed and printed for personal use only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not:

  1. re-publish the content or material from this Website in any form;
  2. sell, rent or sub-license material from this Website;
  3. copy, duplicate, reproduce or exploit material from our Website for any commercial purposes;
  4. edit or modify any material from this Website; or
  5. re-distribute any material from this Website.

Our status (and that of any identified contributors) as the authors of content and materials on our Website must always be acknowledged.

ACCEPTABLE USE

When using and accessing our Website you may not cause damage, or deny or prohibit accessibility to the Website in any way that is unlawful, illegal. Any instance of fraudulent or harmful behaviour is strictly prohibited. Using and accessing our Website in order to copy, store, host, transmit, send, use, publish or distribute material that could be considered damaging to computer software is prohibited in all forms. You may not conduct or perform any systematic or automated data collections in relation to our Website. Unsolicited transmission of commercial communications by you is prohibited.

YOUR ACCOUNT

It is your sole responsibility to ensure that your User ID and password for your GTPHydroponics account are kept confidential. You must not disclose these details to any third parties. You agree to and are bound by these terms and conditions which cover any activity that is performed under your GTPHydroponics account.
If we suspect or have any evidence of misuse of your account, it is within GTPHydroponics discretion to reserve the right to refuse to service your account. Also, we may terminate your account, use of our Website and cancel your order(s) at any time without notice or explanation. In the event of an order cancellation initiated by GTPHydroponics, any sums already paid by you will be promptly refunded to the payment card/method used to place said order. If you know or suspect that anyone other than you knows your User ID or password, you must promptly notify our Customer Service Team or email us at shop@gtphydroponics.co.uk.

USER GENERATED CONTENT

Should you submit any written material, images, videos, communications or any other content to our Website (Content) for any purpose you shall do so in accordance with our terms of acceptable use (as set out above) and as otherwise set out in these terms and conditions. You warrant that any such Content complies with those standards. You will indemnify us and will otherwise be responsible for any loss or damage we suffer as a result of your breach of warranty.
By uploading Content to our Website, you are granting us a worldwide, non-exclusive, royalty-free license to use, reproduce, translate, distribute and publish said material for existing or future commercial purposes. You also grant us the right to sub-license this Content. Examples of the kind of Content that will be covered by this licence include (but are not limited to) customer testimonials, reviews and photographs. Please be advised that this licence is not applicable to any personal information you submit, such as your home address, email address or payment details.
The Content you submit to our Website, excluding the aforementioned personal information, will be considered by us to be non-confidential and non-proprietary, unless previously stated and we may pass or share such Content to third parties. You must not submit any illegal or unlawful Content. You warrant that any Content submitted, posted or uploaded by you does not infringe any third party intellectual property rights.
We will not be responsible, or liable to any third party, for the content or accuracy of any Content submitted, posted or uploaded by you or any other user of our Website. We have the right to remove any Content from our Website if, in our sole opinion, the Content does not comply with our acceptable use terms or any other terms set out in these terms and conditions. For more details on how we handle your information, please read our Privacy Policy.

OUR CONTRACT WITH YOU

When you submit an order to us, this does not mean we have accepted your order for the Product. Our acceptance of the order will take place as described below. If we are unable to supply you with the Goods, we will inform you of this and we will not process your order.
The terms and conditions for sale of our Products will become binding on you and us when you are issued with an Order Confirmation email (“the Order Confirmation”) which is your confirmation that we are able to provide you with the Products, at which point a contract will come into existence between you and us.
We shall assign an order number to your order and inform you of it when we confirm the order. Please quote the order number in all subsequent correspondence with us relating to the order.

Service Agreements

Many of our products and/or services are subject to a ‘Service Agreement’. This is a separate contract covering additional terms and conditions relevant to a particular service and/or project, as agreed to by us and the service recipient. Any service agreement will act in addition to these terms & conditions.
Where a service agreement is required, an agreement can be distributed electronically or by post. When distributed electronically, a digital signature may be used as a legally binding signatory method. A record of orders and contracts can be viewed from your GCPBS account.

RETURNING FOR REFUND

All items, excluding printed products and services covered by a service agreement, as sold on the GTPHydroponics website (“the Products”) are subject to a seven day cooling off period.
You have a legal right to cancel an order during the seven working day period set out below. This means that, during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order and you are entitled to a full refund of the purchase price of included: unopened and unused products, services which have not been initiated, and tickets for events which are more than 14 days from start. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described below.
This seven working day period begins from the date of the Dispatch Confirmation, or if the Products have already been delivered to you, starting from the day after the day you receive* the Products. To be eligible for a refund you MUST report your request to our Customer Service Team within the seven day period. You may wish to keep a copy of your cancellation notification for your own records.
Upon submitting an eligible request to return items, our Customer Service Team will provide you with instructions on how to proceed. If you are resident in the UK, you will be supplied with a printable free-post label to affix to your package. Unfortunately, we are unable to refund postage costs to UK residents who choose a return postage method other than the free-post returns label we supply. Residents outside of the UK will not qualify for free return postage.
Requests for a refund made after the seven day cooling off period (for the purchase price and delivery costs of any Products) may be denied.
*For tracked items, this will be the day that the tracking states “delivered” on the relevant postal carrier’s website.

GTPHydroponics 30-DAY RETURNS

At GTPHydroponics, we offer a “30-Day Promise” on all products. This means that should you be unsatisfied with your GTPHydroponics products for any reason, you may return it within thirty calendar days for a replacement.
You may not return entire GTPHydroponics Kit for replacement and you may not return any additional items you have purchased unless expressly authorised by GTPHydroponics staff. Any items with the GTPHydroponics Kit that are returned to us will not be refunded, replaced or sent back.

If you wish to return your full GTPHydroponics Kit for a refund within the seven day cooling off period detailed in section “Returning for Refund”, you will be entitled to a full refund of the amount paid at the time of purchase, subject to meeting our terms and conditions.
The 30-Day Promise is not available on GTPHydroponics products purchased at other locations or websites other than https://www.gtphydroponics.co.uk.

LIMITED WARRANTIES AND RETURNING FOR REPLACEMENT

In the event of demonstrable defects in the workmanship or materials, GTPHydroponics Products are warranted as follows:

  • A warranty is voided if it has been modified or tampered with. Warranties will also be void if Products have not been used by you within their given usage instructions, and without due care by you.

Should you wish to return an item carrying a warranty (as outlined above) (“Warranty Items”) due to fault or defect, you must contact our Customer Service Team as soon as the fault is found. Failure to do so or continuing use of an item that is known to be faulty will void your right to a replacement.
GTPHydroponics reserves the right to refuse any exchange request that does not substantially meet our requirements or terms and conditions. To see specific rules regarding our replacement guidelines, please see our Shipping & Returns page.
The warranties set out above are only applicable to products purchased on our Website or from authorised GTPHydroponics retailers. Any product purchased at other locations or websites are not covered by any warranty.

LIMITATION OF LIABILITY

GTPHydroponics does not warrant or guarantee the accuracy or completeness of all or any information published on the Website, We also do not warrant or guarantee that the Website will remain available at all times or that content is kept up to date. To the absolute maximum permitted under applicable law, GTPHydroponics excludes all representations, warranties, conditions or other terms (express or implied) that relate to or may apply to the Website and the use of our Website.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

INDEMNITY

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions..

BREACHES OF TERMS AND CONDITIONS

If you breach our terms and conditions in any way, we have the right to undergo or take action as deemed appropriate and at any time may deny you access to our Website by necessary means and/or bring court proceedings and legal action against you. Our terms and conditions are for the benefit of you and us but are not intended to benefit third party associations or be enforceable by any third party. GTPHydroponics may suspend or terminate this agreement or a member’s account at any time and immediately if we believe there has been fraudulent activity on our Website.

TERMS AND CONDITIONS MODIFICATIONS AND REVISIONS

GTPHydroponics has the right to change, modify or revise our Website at any time without prior notification. By using our Website, you agree to be bound by any changes, modifications and revisions. We suggest that you review this page regularly in order to be fully aware of our up-to-date terms and conditions

NO RELIANCE ON INFORMATION

The content on our Website is provided for general information only. It is not intended to amount to advice (including by not limited to, medical advice) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

VIRUSES

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

RESPONSIBILITY FOR YOUR OWN PRODUCT USE

You hereby take full responsibility for the use of your GTPHydroponics product. All GTPHydroponics products should be kept well out of the reach of children or pets. Subject to our liability provisions outlined above, GTPHydroponics is not responsible for any harm, loss, or allergic reaction that maybe be caused by your use of the product.
Any GTPHydroponics product purchased from the Website or via an authorised reseller of GTPHydroponics products are for individual use only. GTPHydroponics does not authorise re-selling of GTPHydroponics products in any other store or website without prior express consent under contract. Individuals who are found to be re-selling GTPHydroponics products without the aforementioned written consent may have legal proceedings brought against them.

SHIPPING POLICY

IMPORTANT: Safe delivery of your package is your responsibility. We ship all orders placed for UK delivery addresses or international orders with tracking on the delivery: we strongly encourage you to track your delivery with the relevant postal carrier using your tracking information provided to you in your order confirmation email to ensure the Product is en route to you. You should also use this tracking information to investigate any suspected loss of Products during the shipping process. If you need to request a tracking number for your order you can notify our Customer Service Team.
If the postal carrier cannot deliver the package to you at the address you provided, it is your responsibility to pick up the package at the local post office or depot, or to call/contact them and have it re-routed. Once a package is shown in tracking as being successfully delivered, we cannot process or reship replacements unless you can provide us with written evidence of non-receipt of your Products.
Cancellations and Address Changes: If you place an order on the Website and decide you want to cancel the order or change the address, you must notify our Customer Service Team immediately, where we will endeavour to resolve the issue. However, due to the nature of our shipping processescancellations and address changes cannot always be guaranteed. In the event that it is not possible to alter the address or cancel the order before it has been processed, we will endeavour to recover the order and find a suitable resolution.
All packages shipped outside of the United Kingdom may incur extra duty charges. GTPHydroponics is not responsible for any sales taxes, customs duties or other taxes charged by any customs department. To avoid any unexpected charges, please contact the customs organisation in your home country, regarding these policies.
Our delivery charges and additional shipping, returns and cancellation policies are set out on our Shipping & Returns page.

PRICES AND HOW TO PAY

The prices of the Products will be as quoted on our Website from time to time. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. All Products shown on our Website are subject to availability.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our Website from time to time. To check relevant delivery charges, please refer to our Shipping & Returns page.
You can only pay for Products using a debit card or credit card, or via PayPal. We accept the following cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Apple Pay
  • Google Pay

Payments may also be accepted via Bank Transfer. Payment for the Products and all applicable delivery charges are payable in advance. We will not charge your debit card or credit card until we dispatch your order.

PROMOTIONS, SPECIAL OFFERS AND COUPON CODES

All promotions, special offers and coupon codes (hereafter referred to as offers) are subject to the above terms and conditions of the Website. Unless specified otherwise, all offers are subject to the following terms and conditions:

  1. Offers are valid for one use per customer and may not be used in conjunction with any other offers and promotions.
  2. Where there are multiple customers/users within one household; offers may be redeemed a maximum of two times per household and must be ordered via the users individual account.
  3. Offers are subject to availability.
  4. Offers are valid for 28 days from the date of publishing.
  5. Customers who become aware of an offer after having placed an order will not be able to redeem the offer retroactively.
  6. GTPHydroponics reserves the right to withdraw offers at any time with no prior warning or notification.

EGIFT CARDS

eGift cards are subject to the following terms:

  1. They can only be redeemed on the GTPHydroponics website.
  2. They cannot be exchanged for their cash value.
  3. eGift cards carry a minimum value of £5 and a maximum value of £250.
  4. If an expiry is specified any attempt to use the e-Gift card thereafter will be unsuccessful.
  5. eGift Cards may not be used in conjunction with Coupon Codes or any other promotions.
  6. Points can be earned on redemption but not on the purchase of an eGift card.

LOYALTY POINTS

Use and availability of the GTPHydroponics rewards loyalty scheme is limited to and only permitted on the Website. GTPHydroponics reserves the right to alter any aspect of the scheme without any prior notification to customers or participants.
You are entitled to earn points when making a purchase of a GTPHydroponics product that has an allocated value of points on the GTPHydroponics Website. When available, you may also earn points when you refer friends or family to GTPHydroponics. Points cannot be exchanged for cash or vouchers of any kind and can only be redeemed as a discount on the total value of a customer’s shopping basket at the creation of an order. Points can only be spent when placing an online order on the Website. Points may not be redeemed against any VAT that is applicable to your order. Points may also not be redeemed against postage and shipping costs.
Points earned are attributed to an individual account; therefore users with multiple accounts may not transfer points between multiple accounts or transfer or gift points to other users. Discounts received when spending Points may not be applied retrospectively.
Points will only be awarded for valid referrals that follow the instructions found on the GTPHydroponics website and which are carried out in accordance with these terms and conditions, at times when points earned on referrals are explicitly available.
GTPHydroponics reserves the right to withdraw GTPHydroponics Rewards services at any time from an individual user or from our Website as a whole, for any reason, and without prior notification to you. GTPHydroponics also reserves the right to deduct Points from user accounts in certain circumstances, such as returned Products or cancelled orders or when making administrative adjustments. In instances where a Product is returned, yet the individual’s account does not contain the corresponding number of Points earned when placing said order, (e.g. the Points may have been redeemed by the individual in a separate order), GTPHydroponics reserves the right to deduct the corresponding number of the missing points from an individual’s account (including but not limited to, where this would create a negative Points balance in that individual’s account).

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an event outside our control (as defined below in the following section).
An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an event outside our control takes place that affects the performance of our obligations under these terms and conditions:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under these terms and conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.